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Home Care Services Thomastown

Home Care Services in Thomastown

Helping an older parent stay in their own home in Thomastown usually starts with a short list of things that have got harder: the shower, the meals, remembering the tablets, getting to appointments. Ability Aid Support has been providing in-home care since 2022. The home care services we deliver in Thomastown are paid for one of two ways, privately or through NDIS funding, and working out which one applies to your family is worth doing before you compare providers at all. Please call us on 1300 70 12 40, and the first conversation costs nothing.

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Which Funding Pathway Applies to You

Two separate systems pay for care at home for older Australians, and they do not overlap.

The first is government aged care. You begin at My Aged Care, an assessment follows, and if you are approved, subsidised support at home is arranged through the Support at Home program. That pathway sits outside what we do here, so if a subsidised package is what your family wants, My Aged Care is the right first call, and we’d rather point you there on the phone than let you find it out three weeks in.

The second is everything else, and it is where we work. Our aged care support at home is either paid for privately or funded through an NDIS plan, where the person has one. Privately funded care needs no assessment and carries no waitlist. You decide what help you want, we quote it, and it starts.

Having both under one provider is less common than it sounds. Someone who is already an NDIS participant and is also getting older often ends up with their disability support and their aged care needs split across two organisations and two rosters. Here they do not have to be, whether the disability side of that sits here in Thomastown or with our disability support services in Mill Park up the road.

Where Ability Aid Support Fits

Ability Aid Support was started in 2022 by a Registered Nurse with a background across hospitals, aged care and support work. They had a firm belief that every client deserves staff who’ve been properly briefed before they walk in the door. The business supports approximately 30 people today. Around 90% of new clients arrive as referrals, usually from someone who has already watched the care hold up.

We are a registered NDIS provider and meet the NDIS Quality and Safeguards Commission requirements that come with that, the standard our disability support services in Bundoora are held to as well. Staff screening, insurance, clinical qualifications and our full service guarantees are set out on our About page rather than repeated across every suburb.

What a Support Worker Actually Does

Most of this work is the ordinary business of getting through a day.

Personal care. Showering, dressing, grooming, and help getting in and out of bed or a chair.
Meals. Shopping, preparing food, and sitting with someone while they eat if that is the part that has slipped.
Domestic assistance. Cleaning, laundry and gardening, so the house stays safe to move around in rather than becoming another job for the family.
Community access. Appointments, the shops, a regular walk, or a visit to family, with someone who already knows how things are done.
Dementia care. Familiar faces and familiar routines, and support that works with memory loss rather than against it.
Recovering care. The weeks after a hospital stay, when the discharge instructions list more than the household can absorb.
Palliative care. Support at home through the last stage of an illness, alongside the palliative team.
24/7 care. Where someone cannot safely be left alone, cover can run around the clock.

One visit can carry several of these at once: a shower, a load of washing, and a lift to a specialist appointment in the same morning, rather than three organisations booking three separate visits.

Nursing Care at Home, and Where We Stop

The nursing care services we provide in Thomastown are Registered Nurse-led and delivered wherever the person lives. That covers wound care, PEG feeding and enteral care, medication administration, and catheter and continence support. It’s the part of the business built for people with more complex clinical needs, where Registered Nurse-led care makes the difference.

Our in-house team is built around Registered Nurse-led clinical care and hands-on support work. Where a physiotherapist has set an exercise program, or an occupational therapist has recommended rails and a shower stool, our workers follow those care plans and equipment recommendations, and keep the relevant clinician in the loop.

Community Participation:

a nurse comforting a patient who appears to be in pain

In-Home Support Tailored to Your Needs

We offer in-home disability care services in Melbourne tailored to NDIS participants, helping with everything from personal care to domestic support.

Life skills

Life skills are the things we learn to help us live independently and handle everyday tasks.

Explore our Life Skills support today.

Community Participation

Community participation is about getting involved in activities and meeting people to feel included and connected.

Explore our Community Participation support today.

Behaviour Support

Behaviour support helps people understand and manage their actions in a positive way to improve their wellbeing.

Explore our Behaviour Support today.

Domestic Assistance

Supporting everyday household tasks to maintain a safe and comfortable home.

Explore our Domestic Assistance support today.

Personal Care

Providing respectful, compassionate support with daily hygiene and personal care needs.

Explore our Personal Care support today.

Complex care

We specialise in expert, tailored support for individuals with high-care needs to ensure their comfort and safety.

Explore our Complex Care support today.

Dementia care

We deliver compassionate, tailored support for individuals with dementia to enhance their quality of life and ensure their comfort.

Explore our Dementia Care support today.

Palliative care

Offering compassionate, dignified support to ensure comfort and peace during end-of-life care, with a focus on emotional and physical well-being.

Explore our Palliative Care support today.

24 x 7 care

We’re dedicated to providing reliable, round-the-clock support to individuals who require continuous care and supervision for their safety and well-being.

Explore our 24×7 Care support today.

Meal Preparation

Get expert assistance with planning and preparing nutritious, delicious meals tailored to your needs, making everyday dining easier and more enjoyable.

Explore our Meal Preparation support today.

Recovering care

Our personalised support aims to help you recover comfortably and safely after surgery or medical procedures.

Explore our Recovery Care support today.

Aged care

We provide compassionate support to help the elderly with daily living tasks, ensuring their comfort and dignity.

Explore our Aged Care support today.

A diverse group of professionals having a meeting at an office table with laptops.

When Home Stops Being the Safer Option

Part of our job is giving you an honest, clear-eyed view on whether staying at home is still the safest option, even when that means a different conversation

Around-the-clock care at home is genuinely possible, and we deliver it. But there is a point where both the safety and the sums shift: when someone is up and disoriented most nights, when every transfer needs two people, when the medical need calls for nursing on site rather than nursing that visits. Residential aged care exists for exactly that, and for plenty of families it arrives as relief rather than defeat.

If that is the conversation you are having, an aged care assessment through My Aged Care is the step that opens those doors, and we’ll point you there early rather than stretch an at-home arrangement past the point where it works.

How Cost Works

There are no prices on this page, because no single rate would be honest for every arrangement.

The quoting works like this:

NDIS-funded supports are billed in line with the NDIS Price Guide, so those rates are set by the scheme rather than by us.
Private clients are quoted a fixed rate with GST added.
Privately funded hours are not subsidised, so the quoted rate is what you pay, and the figures go in front of you in writing before anyone is rostered.
The consultation and the quote are both free and carry no obligation. Payment is due in full, invoice by invoice.

Bring the affordability question to the consultation. Working out how many hours would actually make a difference is part of it, not something charged on top.

Why Choose Ability Aid Support for Home Care in Berwick

Choosing the right home care provider is crucial for your independence and peace of mind. Here’s what sets our services apart:

Person-Centred Approach

We develop customised support plans that respect your choices, preferences, and NDIS goals

Qualified, Compassionate Team

Our 24 well-trained workers include registered nurses and trained support professionals

Consistency You Can Trust

90% of our clients stay with us, appreciating the familiar faces and reliable service

Clinical Excellence

From wound care to complex medical support, we bring hospital-level care to your home

Consistent Support Local Understanding

We know Berwick’s unique challenges and work proactively to address them

Transparent Pricing

All services follow NDIS pricing guidelines with no hidden costs

Extensive Support

From daily living to clinical care, we’re your single trusted provider

Our evidence-based practices and commitment to dignity make sure that you receive support that improves your independence rather than diminishing it.

Don’t let daily challenges compromise your independence or force you from the Berwick home you love. Start your journey to supported independence – Call 1300 70 12 40 for your free assessment

a doctor tests the elderly woman's blood sugar

Getting Hold of Us, and Where We Travel

Phone 1300 70 12 40 or email admin@abilityaidsupport.com.au. We are open Monday to Friday, 8:00 AM to 6:00 PM, Saturday by appointment, and closed Sundays. Anything that arrives during business hours is answered within 2 hours, with a guaranteed full response within 24.

The care travels to the person. Our workers are out across Thomastown through the week, around Settlement Road, Dalton Road, Newton Street and Apex Court, and across the rest of the City of Whittlesea into neighbouring Lalor and Reservoir, on the run that also takes in our disability support services in Epping. Travel time is rostered rather than squeezed between visits.

Questions Thomastown Families Ask

Privately funded care and NDIS-funded care both start straight away, without needing an aged care assessment first, which is why families often use us while a government assessment or package is still being sorted out. If a subsidised package is what you are ultimately after, apply through My Aged Care as well. The two are not in competition.

NDIS services follow the NDIS Price Guide. Private clients are quoted a fixed rate plus GST, in writing, before any support begins. Quotes are free and carry no obligation, and there are no payment plans.

That is what our staffing model is built around. We assign a skilled support worker and keep that person there, so nobody re-explains how a transfer is done or where things are kept at the start of every visit. If that worker is unwell or on leave, the call comes from us before the visit, and whoever covers has the care plan in front of them.

Yes. Clinical care is Registered Nurse-led, and the team includes Registered Nurses alongside trained support workers. Every staff member is screened, trained and insured.

Yes, and it is the usual arrangement here. Personal care, the housework, the gardening and a lift to an appointment can all sit inside one booking rather than being split across separate providers.

Tell us, and we act on it promptly rather than filing it, then follow up to confirm the fix held. That sits under our satisfaction and reliability guarantees, set out in full on our About page.

Families usually get stuck on the funding question long before they get stuck on anything else. Please call us on 1300 70 12 40 or email admin@abilityaidsupport.com.au, and we will tell you plainly whether we are the right fit, or whether your first call belongs with My Aged Care instead.

Trusted by people all over Australia

"I’ve tried a few services before, but none compare to Ability Aid Support. Their professionalism and genuine care make them stand out. I recommend them to everyone!"

Michael Stager

"I trust Ability Aid Support because they deliver exactly what they promise—compassionate and reliable care. I feel valued as a client and as a person."

Gareth Mack

"The support workers at Ability Aid are incredible. They listen, they care, and they make me feel like I’m in good hands every time."

David Easton

Everyone's welcome here

At Ability Aid Support, we believe in inclusivity, no matter the race, gender, age or beliefs, you’re welcome here and we vow to give everyone the same 5-star treatment.
We acknowledge Aboriginal and Torres Strait Islander peoples as the traditional custodians of the land we work on, and we pay ou rrespects to elders past, present and emerging.